Does Brandboom integrate with my current ERP system?
Brandboom integrates natively with Shopify and ApparelMagic. Brandboom can integrate with your ERP in days or weeks either through Zapier and API. Many brands use Shopify as their source of truth and sync between Shopify and their ERP. If you're unsure whether your system will connect, reach out and we'll help you figure out the best setup.
Do buyers need to create an account to place orders?
No. They don’t need to sign in to view and shop from your line sheets. When they're ready to place an order, they'll complete a quick checkout flow — no waiting for account approval or sitting through verification processes. This keeps the buying experience fast and friction-free.
Yes. Sellers on the business plan will be able to see open orders that buyers have not placed and also take them over.
Yes, when you enable Stripe or PayPal. Deposits can be collected on orders with Stripe or PayPal integration enabled on the Business Plan.
Yes. You can require a minimum order amount for each order and/or a minimum product quantity for each product.
Yes. You can offer ACH through: Stripe, Stripe Link, PayPal
What are your transaction fees and rates?
We don’t take any cuts. All processing fees are set and charged directly by Stripe or PayPal based on your agreement with them
Payments typically settle within 2-5 business days, depending on your payment processor (Stripe or PayPal).
Chargebacks are managed through your connected payment processor (Stripe or PayPal). You'll receive notification of any disputes directly through your processor's dashboard, where you can review details and submit evidence. Our customer support team can help you understand the process and connect with the right resources to resolve disputes quickly.
Can I offer net terms to some buyers and not others?
No. Net terms (when enabled) are made available as determined by PayPal.
Yes, Brandboom supports international selling wherever Stripe and Paypal are available.
How can I lower my merchant processing fees for large orders?
Ask your buyer to pay via ACH bank transfer through Stripe. ACH fees are capped, so you'll pay significantly less on orders over a certain size. PayPal also offers alternatives worth comparing depending on your buyer's preference.
Will my reps have to learn a whole new system?
No. If they can drag and drop, they can build a line sheet. Most reps send out their first line sheet in 9 minutes or less. And buyers already know Brandboom — the majority of retailers in our categories are very familiar with the platform.
Do we need separate line sheets for pre-book vs. at-once?
No. You can show both in the same line sheet with clear labels. Buyers see what's available now and what's coming for pre-order, with delivery dates displayed.
Brandboom integrates directly with Shopify, and through Pipe17 you can connect to NetSuite and other systems. For other ERPs, we can discuss custom integration options or workarounds.
What if our buyers prefer NuOrder or Joor?
Most buyers don't prefer those platforms — they tolerate them because that's what some brands use. Buyers consistently say they prefer Brandboom because it's easier and faster.
How long does it take to migrate from our current platform?
Most brands are fully migrated and selling within a week. If you're on Shopify, you can import your entire catalog in minutes. We provide hands-on support during the transition — no six-hour tech support calls.
If the rep already has a paid Brandboom seat (from another brand), they can access your brand immediately at no extra cost. You don’t pay per brand like you would on NuOrder.
Fair concern. But when the platform is easier and more powerful than what they're using now, and buyers already prefer it, adoption is fast.
Our typical contract is 12 months with monthly payments. Annual payments upfront do not require a contract, and get 2 months free. Enterprise terms may be flexible depending on the scope of work.
Yes. A free account lets you create products, build presentations, and share them. You can collect unlimited orders on the Marketplace, but you have limited abilities to collect orders outside of the Marketplace. When you're ready to collect more orders outside the Marketplace and unlock the full platform, paid plans start at $50/month.
No, there are no setup fees for our Startup and Business plans. Enterprise customers may have fees depending on the scope of work.
Do I need to enter my credit card details to sign up?
No credit card is needed when signing up.
Yes — speak to a real human, Monday to Friday, 7am to 5pm PST. You can also reach us at support@brandboom.com anytime.
Do my buyers need to create an account or pay any fees?
No. Buyers can view your line sheets and place orders without creating an account or paying anything. The experience is frictionless on their end.
Most brands are live within a day. There's no lengthy onboarding, no dev work required, and no waiting on an account manager to set things up. You can start a free trial now. If you need custom integrations, get in touch — we can have everything up and running in 1-3 weeks.
Minutes. Most teams import products, build their first line sheet, and share it with buyers the same day. No lengthy onboarding calls or 6-week implementation.
Do we need to change our current workflow or tools?
No. Brandboom fits into your existing process. Keep your ERP, payment provider, and fulfillment systems. Our integrations keep everything aligned without forcing you to overhaul your stack.
Most teams get comfortable within an hour — on their own. The interface is clean and self-explanatory. We offer live chat support if anyone needs help along the way.
We have ERP file drop options that can help you get integrated in days without any development. We also have an API and work with integration partners like Pipe17 to connect Brandboom to your existing systems. For enterprise needs, contact us.
You get support from real people — fast. We don't ghost users or ignore smaller brands. Every customer gets answers, and our team follows through instead of letting tickets go quiet.
Can multiple team members work in the account?
Yes. Add sales reps, managers, and outside reps anytime. If a rep already has a paid Brandboom seat, you can invite them at no additional cost.
How accurate is the inventory and order tracking?
Inventory updates depend on how often your integration syncs. Shopify integrations offer real-time inventory sync. Brandboom allocates inventory as orders are placed and completed, so you don't oversell. Orders flow cleanly through capture, payment, and fulfillment — reducing mistakes, mismatched quantities, and back-and-forth emails.
You can accept payments through native Stripe and PayPal integrations which includes credit card, ACH and PayPal Pay Later.
Does Brandboom support international teams?
Yes. Brandboom is available in 30 languages and supports multiple currencies. Global buyers, and remote reps all work seamlessly on the platform.
Can Brandboom handle multiple currencies for international showrooms?
Absolutely. You can set specific currencies for different showrooms or regions. Your London rep can sell in GBP while your LA showroom sees USD, all feeding back into your main brand dashboard.
If I’m representing 5 brands, do I have to log in and out of 5 accounts?
Never. You have one "Master" login. From your dashboard, you can toggle between every brand you represent, seeing all your linesheets, customers, and commissions in one unified view.
Can Brandboom replace MarketTime for taking orders at trade shows?
Yes. Brandboom Pro offers the same mobile order-writing as MarketTime: barcode scanning, offline ordering, fast product search. But with a modern interface that salespeople enjoy using. MarketTime's apps have been criticized by users for being slow and requiring too many clicks. Brandboom Pro is designed for speed and efficiency. Works under low bandwidth conditions with realtime inventory.
How do Brandboom and MarketTime help me find new buyers?
Brandboom features a wholesale marketplace where your products are listed alongside established brands, making it easy for buyers to discover you. MarketTime doesn't have a marketplace. It's just an order-writing tool with a private B2B site. With Brandboom, you get both order management and active buyer discovery in one platform.
How much does Brandboom cost compared to MarketTime?
Brandboom starts at $83/month with transparent pricing on our website. MarketTime hides pricing behind sales calls, making it difficult to compare costs upfront. With Brandboom, you know exactly what you're getting and how much it'll cost. No surprises.
How much does Brandboom cost compared to Shopify Plus?
Brandboom starts at $83/month. Shopify Plus starts at $2,500/month. With Brandboom, you get complete B2B wholesale functionality, and marketplace access for 97% less (without sacrificing features).
Can I use Brandboom with my existing Shopify store (without upgrading to Plus)?
Yes. Brandboom integrates with any Shopify membership tier. You can add complete B2B wholesale capabilities without paying for Shopify Plus. Brandboom can also operate standalone without Shopify entirely.
What B2B features does Brandboom have that Shopify Plus doesn't?
Brandboom includes real-time buyer activity tracking, in-app chat, visual line sheets and presentations, sales rep management with commission tracking, a marketplace for buyer discovery, a full iOS app, and wholesale-specific analytics. All built natively into the platform.
How does Brandboom's marketplace help me find wholesale buyers?
Brandboom's marketplace lists your products alongside brands like King Apparel, BAWS, and IAMDOPE. Wholesale buyers actively browse categories and discover new brands organically.
What's the difference between Brandboom and Shopify Plus?
Shopify Plus is an ecommerce platform that adds limited B2B features on top of its retail foundation. Brandboom is built exclusively for wholesale, with tools designed around how sales reps and buyers actually work. This includes real-time buyer activity tracking, in-app chat, curated presentations, and a marketplace with 200,000+ buyers. Shopify Plus starts at $2,500/month. Brandboom starts at $83/month.
How does Brandboom's marketplace compare to SparkLayer for finding wholesale customers?
SparkLayer doesn't have a marketplace or any buyer discovery features. You have to drive all your own wholesale traffic through sales reps, trade shows, and direct outreach. Brandboom connects you to a marketplace of 200,000+ active wholesale buyers.
Does Brandboom integrate with Shopify like SparkLayer?
Yes. Brandboom offers native Shopify integration with real-time inventory sync, automatic product imports, and order management. The difference is that Brandboom can also work standalone. You're not locked into running everything through Shopify if that doesn't fit your business.
Can I use Brandboom at trade shows, or is it web-only?
Yes, Brandboom offers multiple features you can use at trade shows. Brandboom has full-featured iOS and Android apps built specifically for trade shows and field sales. You get barcode scanning, offline ordering (for when convention Wi-Fi fails), and a streamlined interface for writing orders on the floor. SparkLayer is web-only with no mobile apps or offline capability.
What's the difference between SparkLayer and Brandboom for B2B wholesale?
The main difference is that SparkLayer only adds B2B checkout functionality to your existing e-commerce store, while Brandboom is a complete wholesale platform. Beyond B2B ordering, Brandboom includes line sheet and presentation builders, a buyer marketplace, mobile apps for trade shows, and buyer engagement analytics. SparkLayer handles transactions; Brandboom helps you grow your wholesale business.
How does Brandboom pricing compare to SparkLayer pricing?
Brandboom's Basic Plan starts at $50/month, whereas SparkLayer starts at $49/month. But SparkLayer also caps you at 50 orders on Starter and 100 on Growth, while Brandboom includes unlimited orders on all paid plans.
Chasing outstanding B2B invoices hurts our cash flow. How can we collect payments faster?
Automated tracking and making it easier for buyers to pay increases on-time payments by 22%. For major transactions, you can offer Stripe Standard ACH bank transfers, which carry a low 0.8% processing fee capped strictly at $5 to keep large orders highly cost-effective. To seamlessly answer the payment flexibility objection, we feature PayPal Pay Later directly on your digital invoices. Retail buyers get the split installment flexibility they are used to on marketplaces like Faire, while PayPal pays your brand upfront and in full automatically.
We only have a focused product range with a handful of items. Will our brand look too small or unestablished to buyers?
For brands with a small product range, the primary goal is building professional credibility. Our platform allows you to design stunning, interactive digital line sheets in minutes. You can customize layouts, add your logo, embed videos, and create clear image hotspots. Retailers can browse, filter, and place orders in their native language across 8 supported languages. They don't even need to create a platform login until they are ready to check out.
We manage a portfolio of multiple independent brands. How do we share all our brands with buyers using a single link?
We feature a centralized "Master" login dashboard built specifically so agencies can manage unlimited brands under one unified account. Your team can organize separate presentations per brand and bundle them into multi-brand collections reachable through a single shareable link . Furthermore, if your external reps already use our platform for other lines, they can be invited to rep your new brands with no duplicate seat fees.
Our retail accounts frequently ask for payment flexibility or net terms, but our brand cannot afford to act as a bank and carry that cash-flow risk. How do we resolve this?
We integrate PayPal Pay Later directly into our global checkout sequence. This setup allows your qualified US retail buyers to distribute their order costs into flexible installment payments through PayPal, while your brand gets paid upfront and in full automatically by PayPal. For a low 4.99% merchant processing fee, you can easily offer these flexible pay-later features to your accounts. You provide the competitive financing flexibility buyers expect on large marketplaces without inheriting any default or collection risks.
Once we send out digital lookbooks, we have no visibility into what retailers are actually looking at. How do we fix this blind spot?
Our integrated buyer activity tracking provides real-time data on exactly how retailers interact with your line. Your team can see exactly when a buyer views a presentation, which specific products they clicked on, and what they left in a draft cart. If a buyer stalls, sales reps can actively step in, edit the draft, and help write the order. This live tracking data is what helps you increase order conversion rates using Brandboom by 2-3x.
We are a sales agency. How do we protect our list of store buyers from the brands we represent?
We designed our showroom tools to help protect your independent business records. Brands can see the orders your team writes, but they cannot access your private buyer contact networks. You can choose to block buyer contact details from being shared with the brand entirely, passing along only the essential shipping and address information needed to fulfill the order. While restricting contact info this way isn't always ideal for brand communication, it adds a strong layer of protection to help keep your store relationships secure under your agency account.
We have a large product catalog. How do we give buyers a more effective digital experience so they can get back to us sooner?
Our presentation builder lets you create custom, targeted digital line sheets for different buyers in minutes. Unlike old systems that force buyers to click in and out of endless folders, our interface lets them browse your whole collection just by scrolling. Buyers can filter items instantly without any page refreshes, making it easy to stay focused. Replacing clunky email attachments with clean web links speeds up the process, getting you up to an 80% faster response time.
Our brand gets a steady stream of retail inquiries through our website and social media channels, but managing them via a generic email inbox is chaotic. How can we streamline this?
Our embeddable wholesale request widget or custom showroom access link integrates directly onto your existing website or social bio links. The widget and link direct buyers to an authenticated request form. Then every submission lands instantly in Brandboom on your Visitors page. This workflow lets you review their verified business details and invite them into your wholesale showroom in a single click.
How do we collect deposits more easily for our orders?
We built tools to help you collect deposits upfront directly through our secure checkout screens. You can easily set your own down payment percentages for upcoming releases and future shipments. Buyers pay their deposits safely online using Stripe or PayPal, while the system tracks all remaining balances automatically on each order and invoice.
Reconciling monthly commissions across dozens of lines and multiple independent reps is an absolute spreadsheet nightmare. Can this be automated?
We built automated commission tracking to eliminate this recurring monthly headache. You set the custom commission rates once per sales rep and/or showroom, and the system automatically tracks what is owed in real time as orders get fulfilled. Commission reports get finalized each month with each order, invoice, and return tracked and accounted for. Agency principals can toggle between brands to see rollups instantly, and field reps can watch their own cuts accrue in real time without chasing anyone for statements.
Can we connect our ERP system to our wholesale platform without a long setup or hiring developers?
We offer a direct, native integration for ApparelMagic, alongside seamless, no-code connections for 95% of all other ERP systems like NetSuite. Instead of losing months to complex development, you can get your preferred system fully connected in just a few days without any technical help. Once set up, your product details, live inventory, and final invoices flow automatically between programs, leading to a 90% reduction in manual data entry and errors.
We use third-party marketplaces like Faire for finding new accounts, but paying permanent commissions on repeat orders from our established buyers is eating our profit. How do we move them off?
Brandboom lets you maintain third-party marketplaces as pure discovery engines while protecting your account equity. By routing your established repeat buyers into your Brandboom showroom, they can place orders directly with you completely commission-free . To eliminate the primary buyer objection to leaving the marketplace, your buyers can still utilize PayPal Pay Later at checkout, giving them the installment flexibility they want at a fraction of what Faire's bundled net terms cost your brand.
How do we handle different currencies and pricing in other countries?
We made international selling easy by building multi-currency tools and regional price lists straight into our dashboard.The Brandboom platform is also available in 8 major languages, making it seamless for your international teams and buyers to navigate. You can create special showrooms with localized pricing that update across territories instantly. You can choose to keep different currencies separated into regional showrooms, or sell everything under the same one. Your reps in other countries see their local currency, and all your global sales data stays perfectly organized right inside your account.
How do we make it effortless for international retailers to browse and buy from our brand?
We built multi-currency, multi-price list capabilities natively into our core platform architecture. The Brandboom platform is available in 8 major languages, making it seamless for international teams and buyers to navigate. You can set up localized showrooms with custom currencies and account-specific regional pricing tiers that update globally in seconds. To ensure effortless global checkouts, our integrations with Stripe and PayPal offer the widest support available, enabling you to securely accept payments and handle automatic currency conversions from buyers in over 195 countries. Furthermore, our system features automated Canada and EU VAT tax support, calculating and showing the proper taxes before checkout to ensure flawless international compliance.
How can we accept large wholesale payments online without losing our profit margins to credit card processing fees?
We feature Stripe Standard ACH bank transfers built natively into our checkout framework. Instead of paying an uncapped percentage-based processing fee, ACH transactions carry a low 0.8% fee that is strictly capped at $5 per transaction . Whether a boutique buyer places a $1,000 order or a major account settles a $40,000 line invoice, your transaction fee never exceeds $5, preserving your wholesale margins while maintaining a secure digital checkout environment.
How do we keep buyers, sales reps, and our office team on the same page when an order changes?
We built our system so everyone works together in one shared place. Store owners and sales reps can edit the exact same digital order at the same time, which completely stops annoying email chains. To keep things clear, our system automatically saves a full history of every single change. This means there is no guessing about who updated the order. Your whole team stays on the same page because every change to an order or invoice shows up instantly.
We are frustrated with complex legacy platforms like Joor or NuOrder where our team loses days to technical errors. Is switching platforms painful?
We built our interface to be completely intuitive, making it software that is easy enough to figure out before lunch. You can integrate and sync products and inventory in days without code , meaning most teams fully migrate their catalogs and go live within a week—with sales reps feeling comfortable navigating the platform on their own within an hour. Our pricing is 30–40% lower than legacy software competitors, offering flexible contract options and paid plans that start at just $50/month.
We sell via seasonal pre-orders and staggered inventory drops. How do we prevent buyers from accidentally booking items across conflicting shipping timelines?
Our advanced Ship Windows capability allows you to split any given month into up to four distinct delivery slots (Early, Mid, Late, or General full-month). Buyers can seamlessly toggle between these active delivery timelines directly inside your digital presentations, ensuring they see and purchase stock assigned specifically to that window. This absolute clarity eliminates delivery friction and drives a 20% increase in average order value by naturally encouraging buyers to reallocate empty budgets into available inventory windows.
Once our line is ready to be shared, how do we send private invites to our existing buyer email list?
With our Send Share Links From Your Domain framework, you whitelist your company domain directly within your settings. This allows your sales team to send quick, text-based emails directly from the platform that bypass most email spam and marketing filters. We automatically verify sendability before these emails go out, ensuring maximum deliverability while completely preserving your brand's voice. Because they look like a personal message originating from your verified company email address, the system naturally builds trust and handles unsubscribe logic automatically so your list compliance stays pristine.
Our brand runs on seasonal pre-orders and staggered releases. How do we keep buyers from ordering items across conflicting delivery timelines?
Our Ship Windows feature lets you provide multiple distinct ship windows for each product. Buyers can seamlessly toggle between active ship windows directly inside your presentations to see exactly what is available and when it ships. This structure removes delivery confusion upfront and achieves a 20% increase in average order value by naturally encouraging buyers to reallocate their budget to available inventory windows.
We don't have a wholesale shipping system yet. How do we fulfill our orders?
You don't need a complicated warehouse setup to ship like a pro. Our native Shippo integration lets you buy and print delivery labels directly inside the Brandboom app, with automatic tracking sent straight to your buyers. If you use Shopify, you can also sync and fulfill your wholesale orders right inside your existing Shopify workflow. Even if you ship using a different method outside of Shippo or Shopify, you can manually enter your external tracking numbers into Brandboom, and we will still pull the tracking information whenever possible.
We are primarily a direct-to-consumer (DTC) brand and want to explore selling wholesale, but we cannot afford to manage a separate, complicated inventory pool. How does this work?
We built our native Shopify product sync to resolve this operational tension directly. Your wholesale showroom can pull products, descriptions, and images straight from Shopify in minutes without any manual data re-uploading. Best of all, your B2B orders run against the exact same live inventory pool as your DTC orders. One unified stock pool serves both channels, meaning you can scale your operation with zero risk of accidental overselling.
How do we step in when a retailer starts a draft order but stops replying before they finish checking out?
We designed a shared system where buyers and sellers can work on the exact same digital order together. Your sales reps can see open buyer draft orders and change quantities to help finish the order. Reps can take over the cart directly to help write the order before the buyer walks away. Working together like this results in 32% fewer abandoned orders.
What happens when different sales reps write orders at the same time during a busy trade show?
We built Live Inventory Mode into our Brandboom Pro mobile app to keep busy events running smoothly. Your sales reps can scan product barcodes and build a single cart for a buyer right from their phones. At the same time, inventory locks instantly across the show floor so nobody double-sells a product. This simple mobile workflow protects your stock records and results in up to a 95% reduction in post-show cancellations.
How do we include VAT taxes on our wholesale orders?
Our system features automated tax calculation built for European and Canadian sellers. The tool automatically checks the location of both you and your buyer to figure out the correct tax rate, showing it clearly before checkout to ensure flawless compliance.