How do we step in when a retailer starts a draft order but stops replying before they finish checking out?

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The Problem

Buyers often start picking out items but get distracted by something else. This leaves your sales team entirely unsure why the order stopped moving or which items the buyer actually liked.

The Answer

We designed a shared system where buyers and sellers can work on the exact same digital order together. Your sales reps can see open buyer draft orders and change quantities to help finish the order. Reps can take over the cart directly to help write the order before the buyer walks away. Working together like this results in 32% fewer abandoned orders.